Manufacturer Warranty
Somno Snug provides a limited warranty against manufacturing defects on selected products.
Warranty periods:
- Beds & Frames: 12 months
- Mattresses: 12 months
The warranty begins from the date of delivery.
What Is Covered
This warranty covers:
- Structural manufacturing defects
- Faulty workmanship
- Defective materials under normal domestic use
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Accidental damage
- Stains or spills
- Misuse or abuse
- Commercial use
- Damage caused by improper care
- Slight settling or softening of mattresses over time
Warranty Claims
To make a warranty claim, customers must provide:
- Proof of purchase
- Photographs of the issue
- Description of the fault
Claims are reviewed individually and may result in repair, replacement, or partial refund where appropriate.
Mattress Care Guide
Important Mattress Care Information
To keep your mattress in excellent condition and extend its lifespan, please follow these care recommendations.
Ventilation
Allow your mattress to air regularly to prevent moisture build-up.
Mattress Rotation
Rotate your mattress every 3 months to encourage even wear.
Do not bend or fold the mattress unless specifically designed to do so.
Mattress Protection
We strongly recommend using a mattress protector to help prevent stains, spills, and allergens.
Cleaning
- Vacuum occasionally using a soft brush attachment
- Spot clean only with mild detergent
- Avoid soaking the mattress
- Allow to fully dry before use
Bed Support
Ensure your mattress is used on a suitable, supportive base.
An unsuitable bed base may affect comfort, performance, and warranty coverage.
Safety
Children should not jump on beds or mattresses, as this may damage internal structures and reduce product lifespan.
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